Account Deletion
A Darkhost account, customer or staff, can be deleted right in the app in three taps. Below is what it takes and what happens to the data.
How to delete — inside the app
Anyone can delete their own account, customer or staff, and only their own. There is no need to contact support.
- Open the Darkhost app and sign in.
- Customers: the Profile tab at the bottom of the screen. Staff: Settings (the gear icon at the top right), Account section.
- Tap Delete account and confirm.
What is deleted immediately
Deletion happens the moment you confirm, and the account cannot be restored. A customer can sign in with the same number again as a new user; for staff, the employer creates a new account if needed.
- The whole customer account: name, password and saved addresses with their map pins.
- Signing in to the app with your phone number.
- All open sessions: other phones are signed out.
- For staff: the quick-login PIN, including offline use, and the link to every device.
What is retained by the business
Orders, payments, reviews, item photos and activity records stay in the dry cleaner's system. They are its business records, not your personal data: it reports on them to customers and tax authorities, and deleting them would break the order history. A customer's orders are recorded at the dry cleaner under their phone number, so signing in with the same number again shows them in the new account. A staff member no longer appears in the staff list.
If you cannot delete the account
A sole business owner cannot self-delete until appointing a second owner, so the dry cleaner is not left without anyone to manage it. In other cases, email info@darkhost.tj from your registered phone number, and we will delete the account manually within three business days.